Refund policy

Returns

We regret to inform you that we do not accept returns on items once sold.

Exchanges

  • If you are unsatisfied with the material of the product, we offer exchanges under the following conditions:
    • To initiate an exchange, please write to support@sparklinglaado.com.
    • Items sent back to us without requesting an exchange via mail will not be accepted.
    • The return shipping charges are the customer’s responsibility and not covered by SparklingLaado.
    • Exchanges cannot be requested after 48 hours from the date of delivery.
  • If your exchange request is accepted, we will provide you with a return shipping label along with instructions on how and where to send the package.
  • Once we receive the returned item and it passes our quality check, a credit note will be issued, which can be used to purchase other items of your choice.
  • We strongly recommend that customers review the product description and all images carefully before placing an order.
  • All products undergo a two-step quality check, including a digital video recording to prevent fraud and piracy.

Damages & Issues

  • Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 24 hours of delivery for a resolution.
  • We will arrange a replacement using the fastest possible shipping method.

Exchange Eligibility

To be eligible for an exchange, the product must meet the following conditions:
✅ Unused, unworn, and undamaged
✅ All original labels and tags intact
✅ Returned in original packaging

Cancellation Policy

  • Orders can only be canceled if they have not been dispatched.
  • If your order has already been dispatched, we are unable to cancel it.

Important:
A parcel opening video is mandatory for both exchange and damage claims. Without this video proof, we will be unable to process the request.

For any queries, please contact our customer support team at 8087800276 or support@sparklinglaado.com.